Both voice-based and non-voice-based processes have seen massive growth in India with the increase in business process outsourcing over the last few years.
The theory behind outsourcing business processes makes a lot of economic sense. But companies that decide to outsource part of their operations overseas sometimes fail to consider all the aspects of the transition. A major consideration is the multilingual obstacles that need to be overcome.
This is where we can help.
From back office operation to customer support, and from collection to shipping and all other commercial activities, ILS has the language resources that you need to survive and thrive in today’s global marketplace.
Our one stop multi language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need.
Whether you are servicing B2B corporate clients or directly dealing with B2C customers, your business can create an instant affinity with the customers by speaking to them in their preferred language.
We operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.
We support your company with the following customer services:
Customer Service Solutions
• Customer Service
• Information lines
• Technical Help-desk
• Service desk
• Customer Support
• E-mail/SMS/Chat processing
• Social Media Solutions
Marketing Support Activities
• DM/e-DM campaigns follow up
• Market research
• Support of promotional campaigns
• Database managements
• Planning and execution of CRM programs
Sales Support Activities
• Outbound telemarketing
• Lead generation, appointment setting
• Pre-sales services
• Customer satisfaction surveys
• Soft collection
• Database building and management
• Data cleansing
We also provide real-time recordings, and complete reports of all the work we do to our clients so that they can evaluate our performance easily.
Focus on your core business and be available for your customers in any time zones and languages across the globe!
If you have a financial product or service to sell to the entire globe, or have customers distributed across multiple countries, we can help you.
We speak the languages, we understand the markets, we comply with the regulations and we know what works in each jurisdiction.
We offer an array of multilingual financial services - payroll processing, back office transaction processing, financial statements, accounting, book-keeping, reviewing, reconciliation and taxation.
The wide range of disciplines involved in finance, from accounting to banking and investments, requires specific expertise in each area in addition, of course, to sound bilingual abilities.
We focus on outcome based commercial pricing arrangements that align operational costs with true customer value.
Our clients enjoy professional, secure and experienced tailor made solutions of their business needs and therefore benefit from accurate and fast multilingual legal services at cost-effective price. Whether you represent a law firm or a legal corporate department, we can be your trusted partner against the severe business competition of this new Era of technology. While outsourcing your non-core legal work, you will have the priceless opportunity to better manage your Profit and Loss statement and to grow your business.
Services we specialize:
• Contract Lifecycle Management- Contracts E-data Base Establishment ,Contracts Drafting,Contracts Abstraction,Contracts Tracking- renewals, termination, amendments
• Corporate Secretarial - Recordings of corporate activities, Drafting meeting minutes, Agendas, Proxy Statements
• Paralegal - Legal Drafting, Review, Proofreading, Prepare informational packages for meetings, lectures, training sessions, etc. Clients billing, emailing, conf call participation
• Litigation support - Data Entry and processing, Legal Research and Analysis, Trademarks services and management, Patent Application Drafting